![]() Pro Tip: Check our comprehensive guide on essential Windows 10 keyboard shortcuts 4. You may then troubleshoot the issue later when you have time.Īnother option is to use the Ctrl+Alt+Del shortcut combination that brings up a blue screen with Task Manager listed as one of the options. Keep the Task Manager open until you complete your work. Press Ctrl+Shift+Esc shortcut buttons on the keyboard to open the Task Manager. If you are unable to view desktop and instead see a black screen, one temporary solution to solve the issue is launching the Task Manager. There may be some compatibility issues between different app versions, which is why we recommend updating apps. If there is an update available, you will see ‘Update’ option. Open the Play Store on Android and search for the app. Update your Microsoft Remote Desktop client on whichever device you are using it on. I will be using the Android app as an example for this post. Open Settings by pressing the Windows key+I on the keyboard and select Update & Security.Ĭheck if there are any updates available and if yes, update and reboot your PC once before trying to connect remotely again. It’s quite possible that your computer has some pending updates. Here are some known ways to troubleshoot it.Īs always, we recommend updating your Windows 10 to the latest version. ![]() As always, there can be several reasons leading remote desktop showing a black screen error. Some users have also reported that after seeing a black screen, Remote Desktop client disconnects or crashes. Many users have faced the error in earlier versions of Windows as well. However, some users are witnessing a black screen even after connecting to the remote computer successfully. You can enable the Remote Desktop option under Settings and download the necessary app on your smartphone. Someone will reach out to you and you'll generate a code that will be used to start a session.Microsoft’s Remote Desktop is a savior when you have to connect to a computer remotely using another PC or a mobile device. To schedule a remote support session, contact the Help Desk at or 61. Now you're set up to receive remote support, and when you visit you'll see a button that says "Generate Code" in the Get Support box. When the installation tells you it's complete, you can close any windows that were opened in the process. You may be prompted to enter your computer password (the one you use to log in to the computer itself). Click Continue and then Install on the windows shown below. If it doesn't, you may need to select "Download" and then double click "chromeremotedesktop.dmg" in your downloads.ħ. ![]() The installer should download and open automatically. Here, under “Remote Support,” you should select “Accept and Install.” After the extension has been added, you may close the windows that opened during this process and return to the original tab where you began. We're about halfway done - now you'll need to install the desktop client.Ħ. You'll see a confirmation, as below, that Chrome Remote Desktop has been added to your browser. Select the download button (highlighted here with a black box) under the “Get Support” section.ģ. You may need to sign into your MCAD Google account if you have not already.Ģ. On this page, click "Remote Support" in the upper right corner. For assistance with this process or to request a remote support session, please contact the Help Desk at or 61.ġ. You only have to do this installation process once. For help remotely accessing a computer on campus using Chrome Remote Desktop, contact the Help Desk.īelow are instructions for installing the remote support client. NOTE: This article addresses remote support only. Installing this does not give anyone continuous access to your computer - to start a remote support session, you'll have to explictly give permission, and you can end the session at any time. Chrome Remote Desktop is a handy program that can allow Help Desk staff to remotely control your computer in order to support you.
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